Frequently asked questions
Everything you need to know about our courses, payments and certificates. Can't find your answer? Call or WhatsApp +254 737 127 103.
Getting started
Do I need to know programming or maths?
No. AI Foundations and Prompt Engineering need no coding or maths at all. If you want to go technical, Python for AI teaches you programming from zero before the machine learning courses.
Which course should I start with?
Most adults start with AI Foundations. If you already use tools like ChatGPT, go straight to Prompt Engineering. For children, AI Explorers suits ages 8 to 11, Create with AI suits 10 to 14, and Teen AI Builders suits 13 to 17.
Can I try before I pay?
Yes. The first lesson of every course is free. Just open the course and click "Read the free first lesson".
Can I study on my phone?
Yes. Every lesson is designed for phones. For coding lessons we use free tools like Google Colab that run in the browser, so you don't need a powerful computer.
Payments and prices
How do I pay?
Pay with Mobile Money or card. In Kenya you can pay with M-Pesa: enter your Safaricom number and approve the prompt on your phone. You can also pay with cards and mobile money wallets such as Airtel Money and MTN MoMo where available.
When does my course open?
Immediately. As soon as your payment is confirmed, the course unlocks and we take you straight to the first lesson. You also get a confirmation email.
Why are prices different in my country?
Prices are shown for your country, based on your internet location, so they're fair for where you live. You always see the exact amount before you pay.
I paid but my course didn't open.
Wait a minute and refresh My learning. If it's still locked, contact us on +254 737 127 103 or support@kwikri.online with your payment receipt or M-Pesa code and we'll fix it the same day.
Can I get a refund?
Yes, within 7 days of payment if you've completed fewer than half of the lessons and haven't earned the certificate. See our terms and refund policy for details.
Is there a discount for buying all courses?
Yes. The AI path bundle gives you all six adult courses for less than buying them one by one. You'll find it on the home page.
Courses and learning
How long do I have access?
For life. Once you buy a course it stays in your account, including any updates we make to it.
How long does a course take?
Each course page shows the study time, from about 4 to 16 hours. You can go as fast or as slowly as you like; your progress is saved.
Is there a live teacher?
Courses are self-paced with written lessons, examples, activities and projects. If you get stuck, contact us and we'll help.
Will I need to pay for other tools?
No. We use free tools: free AI assistants, Google Colab, Teachable Machine and Scratch. The final course shows paid AI APIs, which cost a few dollars to try.
Certificates
How do I get a certificate?
Finish all the lessons in a course and score 70% or more on the final exam. Your certificate is created instantly, with your name and a unique code.
What if I fail the exam?
No problem. Review the lessons and try again after a short break. There's no limit on attempts.
How can an employer check my certificate?
Each certificate has a code like KWK-2026-ABCD1234. Anyone can enter it on our Verify a certificate page to confirm your name, course and date. You can also add it to LinkedIn.
Can I download or print it?
Yes. Open your certificate and choose "Download as PDF or print".
Kids and teens
How do kids' accounts work?
A parent or guardian creates the account in their own name and pays. The child studies using that account. When the child passes the final quiz, the parent types the child's name for the certificate.
Is it safe for children?
Lessons teach safe and responsible use of technology. We don't collect children's contact details. Some lessons use free websites like Scratch and Teachable Machine; we explain when a grown-up should help.
What do kids need?
A phone, tablet or computer with internet. A computer with a camera is best for some activities, plus paper and coloured pencils for the off-screen activities.
Your account
How do I create an account?
Click "Create account", enter your name, email and a password, then open the confirmation link we email you. That's it.
I didn't get the confirmation email.
Check your spam or promotions folder. You can ask for a new link from the "Check your email" page after logging in.
I forgot my password.
On the Log in page, click "Forgot your password?", enter your email, and we'll send you a link to choose a new one.
How do I contact you?
Call or WhatsApp +254 737 127 103, email support@kwikri.online, or visit us at Revlon Plaza, Biashara Street, Nairobi, Kenya.